The Assistentcy team works for you to help you meet your early-out goals and serve as an extension of your business office. We set the bar high in everything we do, so we’re driven to rise to the occasion. That’s why Assistentcy is so good at improving your bottom line. Here are more reasons to choose us as your EBO partner.
Excellent Customer Service
You treat your patients with dignity and carefully address their medical concerns. Your patients are valuable to us, too. Our professional account representatives are specially trained in customer service and will always convey the utmost respect over the phone or in letters.
When we help your patients settle their self-pay accounts, we focus on providing education about medical billing processes and answering all their questions about the balance they owe. We’re also experts in assisting patients with medical insurance questions and providing guidance on what to ask their insurance carrier to pursue the successful re-filing of claims. Because of our extensive customer service training program, we receive virtually zero complaints or concerns from patients — which keeps them coming back to you, their medical provider.
Flexible Early-Out Program
Every medical organization is different. We acknowledge what makes yours unique by assembling a customized Early-Out Program with procedures that align with your operations and compliance practices. Because we value you as a client, we customize our patient communication to meet your internal workflows and procedures. Collaboration is key to recovering self-pay patient accounts, and we know that better than anyone because we live by it.
Our leaders created Assistentcy because they noticed a need within the medical community to get ahead of the revenue cycle. We provide the expert team to handle every aspect of your early-out medical billing, including the costs associated with it. We are experts in the field of early-out medical billing and self-pay patient accounts, and when you partner with us, we take the stress of these tasks away from your team so they can focus on patient care.
Throughout our partnership, we keep your practice, hospital, or physician enterprise informed and up-to-date through customized reporting options. We can compile precise metrics in your preferred format so you can analyze our performance and see the difference we’re making in your organization’s finances. You’ll receive complete statistical data each month that you can use to make informed business decisions.
We’ve perfected our strategic debt recovery strategy so that we can help you reach recovery rates higher than our competitors can. We utilize multiple sources of communication and polite, but persistent messaging to guide your patients toward promptly clearing their self-pay medical bills. Other EBOs use negative, high-pressure tactics to collect balances, but we believe that our patient-centric approach is the secret to our impressive recovery rates.